Safety

A macro and activity tracking companion. Not a medical device. Not weight-loss treatment. Not a substitute for a doctor, dietitian, or therapist.

At signup: a short self-declaration that you're not currently managing an eating disorder or a similar condition, with specialist helpline details shown alongside. dietfam is a tracking tool, not treatment — the declaration is there to be straight about when it's not the right tool.

On every voice note: a safety classifier looks for three patterns — subclinical-ED language (6 sub-categories), out-of-scope requests (medication, medical conditions), and acute crisis. The coach responds differently depending on what fires.

• Voice note audio: 30 days
• Voice note transcripts: 1 year
• Structured food/exercise logs and summaries: indefinite (until you delete)
• Audit log of safety events: indefinite (anonymised when you delete your account)

You can request a download of everything or hard-delete your account at any time. Both happen within 30 days.

• Streaks that punish you for missing a day
• Leaderboards or comparison to other users
• Public weighing or before/after imagery
• Outcome-based pricing tied to weight loss
• "Good/bad" food labels or "cheat days"
• Carry-over calorie deficits between days
• Net-calories-after-exercise as a primary metric
• Photo body-progress features
• Selling or recommending supplements
• Sharing your data with advertisers — ever

If our system detects a concerning signal, you get a supportive reply with crisis helplines routed to your country (Beat, Samaritans, Crisis Text Line, 988, ANAD, iCall, Vandrevala, etc.). We do not generate that message with AI — it's a fixed template with hardcoded numbers.

Your service carries on as normal: logging and summaries continue, and we never lock you out or pause your account.

Email support@dietfam.app. We acknowledge within 24 hours and aim to resolve within 7 days.

Every week, we run an adversarial AI review on 20 random transcripts (anonymised) to look for sycophancy, identity-praise, fabricated nutrition claims, missed ED signals, and other failure patterns. Every month, a different AI model audits those reviews for drift. Findings are logged internally as an audit trail.

When a serious finding emerges, we consult a credentialed clinician ad-hoc (we don't have a retained advisory board at this stage).

A small set of providers process data on our behalf, by category: cloud hosting and storage (EU region), the WhatsApp Business platform, AI speech-to-text and language-model processing, and payment processing. All are under data-processing agreements and are contractually prohibited from training AI models on your data. Details in our privacy policy, or on request via support@dietfam.app.

Everything — general, privacy, safety: support@dietfam.app