Terms of Service

By signing up for dietfam, you agree to these Terms of Service. If you do not agree, do not use the service. These Terms form a legally binding contract between you and Hypercube Ventures Pty Ltd, a company registered in Australia ("dietfam", "we", "us"). We may update these Terms and will notify you at least 30 days before any material change takes effect.

You must be:

• At least 18 years old
• Legally capable of entering a binding contract
• Not previously banned from the service

You confirm these at onboarding. If we learn you do not meet these conditions, we will terminate your account and refund any unused subscription period.

dietfam is a behavioural-coaching companion that helps you log what you eat and how you move via WhatsApp voice notes. The coach is an AI system built on leading third-party speech-to-text and language models.

dietfam is NOT:

• A medical device, medical advice, or medical treatment
• A diagnosis tool for any condition (including eating disorders)
• A substitute for a doctor, dietitian, therapist, or qualified clinician
• A replacement for emergency services
• Suitable for use during a medical emergency

Calorie and macro estimates are estimates with a typical accuracy band of approximately ±15%. They are not suitable for clinical use (e.g. carbohydrate counting for type 1 diabetes management).

If you are pregnant, breastfeeding, recovering from surgery, have a diagnosed eating disorder, or take medication that affects appetite or metabolism, please consult your doctor or registered dietitian before relying on dietfam's estimates.

dietfam asks for a short self-declaration at onboarding — that you are not currently managing an eating disorder or a similar condition, and that you understand dietfam is a tracking tool rather than medical or mental-health care. Specialist resources and helplines are shown alongside it. It is not a clinical screen or diagnosis.

Separately, because dietfam processes health data, you must give explicit consent to that processing during onboarding before the service can start. You can withdraw consent at any time (see our Privacy Policy).

You agree to:

• Provide honest information at onboarding and in your daily voice notes
• Use the service for its intended purpose (personal macro and activity tracking)
• Not use the service to receive medical, clinical, or therapeutic care
• Not share your account access
• Comply with WhatsApp's own Terms of Service
• Respect your dyad partner's data and consent

You may not:

• Use dietfam to harass, surveil, or coerce another person
• Attempt to extract another user's data through your dyad partnership or by any other means
• Reverse-engineer, scrape, or systematically harvest content from the service
• Misuse the safety/crisis routing (e.g. fabricating crises to test the system)

We reserve the right to suspend or terminate accounts that violate these responsibilities.

Free trial

• 7 days free of charge
• A valid payment method is required up-front to start the trial (Stripe Checkout collects card or supported equivalent)
• You are not charged during the 7-day trial period
• Your first charge is on day 8 unless you cancel before then; cancellation is done on your dashboard (Subscription page)

Pricing

• Monthly: $4 / £3 / €3.50 / A$6 / C$5.50, charged every month

Subscriptions are billed in GBP, EUR, USD, CAD, or AUD depending on your country, determined at checkout; applicable VAT/sales tax may be added at checkout. Prices may be updated; existing subscribers are notified at least 30 days before any price increase.

Automatic renewal. Your subscription renews automatically every month at the price then in force, until you cancel. You can cancel at any time on your dashboard, and cancelling stops the next renewal.

Friend-pair invite

When you invite a friend and they accept, each of you receives one month of service credit once you are each on a paid (post-trial) subscription — credits queued during a trial are applied automatically when the first payment succeeds. Credits are capped at three per person, lifetime, and are granted in your billing currency. There is no permanent pair discount.

Cancellation and refunds

• Cancel any time via your dashboard (Subscription page)
• Cancellation takes effect at the end of your current billing period — the end of the month
• If you cancel within 14 days of your first paid charge AND have used the service less than 5 times, contact us via the dashboard for a full refund
• We do not pro-rate refunds for partially-used months
• Nothing here removes your statutory rights, including the UK/EU right to withdraw from a distance contract within 14 days

Failed payments

If a payment fails, your card is retried automatically over the following days and we let you know in your WhatsApp chat and on your dashboard — the service keeps working during retries. If the retries fail, your subscription ends: the coaching pauses and your dashboard shows a resubscribe screen. Your data export remains available at all times.

• Your data is yours. You retain all rights to voice notes, transcripts, food logs. You grant us a non-exclusive licence to process this data to deliver the service.
• dietfam's content is ours. The dietfam name, brand, code, prompts, and product design are our intellectual property. You may not use them outside the service.
• Aggregate insights: we may produce de-identified aggregate insights for internal use. These contain no personally identifiable information.

We aim for 99.5% monthly uptime but do not guarantee it — the service depends on third parties (messaging, cloud-hosting and AI providers) that have their own availability profiles. We will not be liable for service interruptions caused by these third parties.

For planned maintenance, we will notify you at least 24 hours in advance via WhatsApp.

The coach is an AI system. Your entries are processed by AI models run by third-party providers, some of them outside your country, after your name and contact details have been removed — see the Privacy Policy for what they receive.

AI systems can:

• Misestimate calories, portions, or macros
• Misidentify foods, especially regional or home-cooked dishes
• Occasionally produce a reply that misses important context
• Fail to detect a safety signal that a human would catch (or fire one that a human wouldn't)

Our Safety page describes the safeguards we operate, including weekly AI-led safety reviews. If you observe AI behaviour that concerns you, email support@dietfam.app. We acknowledge incident reports within 24 hours.

To the maximum extent permitted by law:

• We are not liable for indirect, consequential, or punitive damages
• Our total aggregate liability for any claim is capped at the amount you paid us in the 12 months before the claim
• We make no warranties beyond those required by law

Nothing in these Terms limits or excludes:

• Liability for death or personal injury caused by our negligence
• Liability for fraud or fraudulent misrepresentation
• Any other liability that cannot be limited or excluded under the Australian Consumer Law, the UK Consumer Rights Act 2015, or equivalent applicable consumer-protection law

Australian, UK and EU consumers retain all statutory rights.

You agree to indemnify and hold dietfam harmless from any third-party claims arising from your misuse of the service, your violation of these Terms, or your violation of any law in your use of the service. This indemnification does not apply where the claim arises from our breach of these Terms, our negligence, or our failure to deliver the service as described.

We may suspend or terminate your account if you violate these Terms, your account shows abuse or harassment of another user, we are required to by law, or we discontinue the service (we will give 90 days' notice and pro-rata refund any unused subscription).

You may terminate at any time from your dashboard (Subscription → Your data → delete account; full deletion within 30 days). Asking in the WhatsApp chat points you to the same place.

These Terms are governed by the laws of Australia.

UK and EU users

Disputes will be resolved in the Australian courts. UK and EU consumers retain the right to bring proceedings in their country of habitual residence and keep all local statutory consumer rights.

US users — arbitration

By signing up from the United States, you agree that any dispute arising from these Terms or your use of the service will be resolved by binding individual arbitration administered by JAMS under its Consumer Arbitration Rules, in your county of residence or remotely at your election. You waive any right to participate in a class action against dietfam.

This arbitration clause does not apply to small-claims-court proceedings, to injunctive relief for our intellectual property, or to the extent it is unenforceable under your state's law.

Indian users

Disputes will be subject to the jurisdiction of the courts of Mumbai, India.

If any part of these Terms is found unenforceable, the remainder remains in effect.

For all enquiries — general, billing, safety, legal — email support@dietfam.app. Active users can also reach us via the dietfam WhatsApp chat.